FAQ

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ALL SALES ARE FINAL! For any or damaged item, customer has 48hrs to report to us online with a complete detail regarding the damaged item. This report must include the order number along with the item description and price.

We will require a visible photograph of the damaged item/s. All items must be returned in its original shipping state. After a careful review on the damaged returned item/s, you will receive a response with in 7 business days of delivery. Please be aware that all returns damaged or otherwise will be at the expense of the customer.

If all the relevant criteria has been met, we will process a refund in the form of original payment if you have requested one. Alternatively, if you have asked for an exchange instead, the replacement will be sent to you. Exchange items will be for the same style in another color or size and the same price. Shipping and processing charges are non refundable. Details of the requested replaced item the item number the name color size and shipping address and email address.

How do I return or exchange an item?

Missing or wrong item sent.

Customers are able to obtain an exchange in the event of missing items. A store credit will be offered at the merchandise price in event of items being on available for reshipping you will simply need to return the item in a new and unused condition. Fill out the return/exchange document sent to you, with the item number size color prirce etc. Please indicate the reason for returning the item and your resolution request in the form of a tore credit or merchandise exchange at the same price.

How do I check my order's status?

My Account allows you to check the status of your order and order history. In order to view your account & order status, you must register with Addicted2Fashion by signing in using your email address, then create a new password. If your email address changes, sign on with original email address then you can change to new address under account info. Then you can create new password. You will have complete access to your order history and current order details. Orders are fulfilled Mon to Friday Only.

How do I enter a promo/source code?

Add items to your shopping cart and go to checkout. At checkout you may select shipping options, gift options, payment methods, and enter your billing and shipping addresses. We also need an email address. This is where you would also enter any promotional offers or gift card information you may have. You will have an opportunity to review your order and make any necessary changes before submitting the order for processing.

After you have submitted your order, you will receive a pop-up confirmation that the order has been submitted. Once it is entered into the system you will receive an email confirmation with the order number and a summary of the order itself. It is a good idea to keep this email for your records.

When your order has shipped you will receive a confirmation. This will included any tracking information you may need (if the shipment method chosen is one that provides such information). For standard shipping to the US, delivery is usually within 5-14 business days depending on your location.

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